Shipping & Return

 

Shipping and Delivery

Delivery Option

Cost*

Estimated Total Delivery Time**

Hong Kong Local Shipping

FREE for Order Over HK$1,500

1-2 Business Days

International Shipping

Free for Order Over HK$2,000

7-10 Business Days

International Shipping

HK$100 for orders below HK$2,000

7-10 Business Days

*International Shipping includes all areas accept Hong Kong, all parcels will be sent with registered mail requiring your signature.

*Shipping cost includes shipping and handling. *Taxes, Duties and Brokerage fees will be included during checkout. *All shipping fees are in HKD

 

SHIPPING POLICIES

Processing Your Order

Once we get your order, we take care of it right away so you can get your jewelry ASAP! All orders are processed within one to two business days, and then shipped to you immediately with EMS and registered mails.

Shipping your Order

We accept Paypal and bank T/T payment at the moment.

Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect.

For security reasons, we ship to street addresses only, not to PO Boxes or similar addresses.

You'll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.

In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.

RETURNS AND REFUNDS

We feel pretty confident that you'll not only love your purchase, but that you'll wear it immediately, and model it in the mirror. But … just in case you don't absolutely LOVE your sparkle, you can send it back to us within 7 days from the shipping date if you’re in Hong Kong & 14 days if you’re outside Hong Kong, and we'll be happy to arrange an exchange or refund. All you need to do is call or email customer service and we’ll instruct you how to ship it back to us.

You'll need to return the less than loved item in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item) with all the original packaging and materials included.

We trust you, but will still need to inspect the item upon receipt-- just to make sure -- before we issue a refund or exchange. Of course if the item has been resized, altered or damaged, or obviously used, we won't be able to offer you that refund or exchange and will have to return it to you (at your expense).

We must receive your returned item(s) within 7/14 days of the original shipping date. If we receive your item after 21 days of the date of shipping, we may refuse the return and ship it back to you at your expense.

Non-Returnable Items

We have a great refund and exchange policy. However, some things we just can't take back:

* Items which have been abused or modified

* Special orders made to customer specifications

* Products modified as per customer requests