Our Lifetime Guarantee: A Promise of Enduring Quality

At Dulce Jewellery, we believe the pieces you love should feel perfect from the moment they arrive and remain treasured for a lifetime. Our commitment to you extends far beyond your purchase, built on a foundation of exceptional craftsmanship and dedicated service designed for your absolute peace of mind.

1. Our Lifetime Guarantee: A Promise of enduring Quality

We craft our jewellery to last, and we stand by that promise with a robust Lifetime Guarantee.

What does our Lifetime Guarantee cover?
This is our pledge against defects in materials and workmanship for the life of your piece. If your jewellery breaks, has a stone come loose, or shows a manufacturing fault, we will repair or replace it for you—at no cost.

What is not covered?
To ensure fairness and sustainability, the guarantee does not cover damage resulting from:

• Accidents, mishandling, or improper care.

• Loss of stones due to knocks or impacts.

• Intentional damage or alterations not performed by us.

• Normal wear and tear (e.g., gradual scratching).

What if my jewellery is damaged accidentally?
Don't worry—your piece is still in good hands. While accidental damage falls outside the Lifetime Guarantee, our expert repair services are here to help. We will provide a transparent quote for the cost of any new stones and the labour for restoration before any work begins.

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2. Your Perfect Fit: One-Time Free Ring Resizing

We understand the uncertainty of buying a ring online. It should feel comfortable and secure, not create anxiety.

That’s why we offer a one-time complimentary ring resizing within three months of your purchase.

How does it work?

1. Contact Us: Reach out to our customer care team within 90 days of receiving your order.

2. Ship to Us: We will guide you on how to safely ship your ring back to us.

3. Expert Resizing: Our master jewellers will carefully resize your ring to your specified size.

4. Return to You: We will return your perfectly fitting ring, good as new.

Your Fit, Guaranteed: One free resize. Zero worry.

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3. Expert Repair Services: We Restore Your Treasures

For the dings and accidents that happen in a life well-lived, we are your lifelong partner in care. Whether it’s a snapped chain, a loose stone, or an heirloom needing refreshment, our master jewellers can restore your piece with precision and care.

Our Simple & Transparent Process:

• Contact for Assessment: [Reach out to us] with details of the repair.

• Receive a Quote: We provide a clear, no-obligation estimate for your approval.

• Expert Restoration: Our jewellers meticulously return your piece to its original glory.

• Final Quality Check & Return: We perform a rigorous check before securely shipping your restored jewellery back to you.  Expert Care, Always: From simple repairs to complex restorations, we are here for you.